Shopping Help

This page is to help assist you navigate your shopping options on our website.

From inventory status, choosing your shipping method,  order processing, and what to expect when you place an order with us!

Choose a topic:

In store pick-up

Shipping information

Returns

Order processing time

Product stock status

In Store Pick-up

In store pick-up is always a free options at The Bike Shop! All of the items in our online catalogue are available for free in store pick-up. 

Here are a couple of things to note:

• We will email you when your order is ready for pick-up
• Please allow for 24-72 hours for order processing
• Head to our sales counter or engage with any of our staff in helping you pick-up your order
• Bring the order confirmation, photo ID, and the credit card you made your purchase with. We require the photo Id and credit card to match the order details at the time of pick-up

Still have questions?

Learn More About In Store Pick-Up

Shipping Information

Shipping timelines

Standard ground shipping within Canada is free on orders over $50, excluding oversized and overweight items.

For orders with items that are in-stock at The Bike Shop

All orders being shipped take one to two business days to process in addition to the delivery times shown below:

For orders with items that need to be ordered from distributors

For orders with items that are not in-stock at The Bike Shop but are available to order in from distributors, delivery timelines will vary by distributer. Drop shipping is available for orders over $200. All items in your order must come from the same warehouse in order to qualify. 

Certain products or orders are too large, fragile, and/or heavy to be shipped by our standard methods. Please email weborders@thebikeshop.com, or call us (403) 264-0802 and we'll let you know if your order requires extra freight. 

Shipping information correctness

Shipping to USA

Still have questions?

View Shipping Policies

Returns

We offer free returns on apparel & orders over $150, excluding oversized and overweight items.

Concerned about sizing? Apparel including clothing, helmets, and shoes come shipped with a free return label.

Returns policy

100% satisfaction guaranteed. We stand behind everything that we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll exchange it or refund your purchase. 

• Items must be returned within 30 days from the time of delivery
• Items must be in its original packaging
• Items must be in new condition, undamaged, without altering 
• Items must be packaged appropriately for shipment in a manor representative of how it was originally delivered to you

Return label

Orders over $150 and apparel including clothing, shoes, and helmets come to you with a free return label. You have 30 days from the day you receive your item to use the return label. 

Customers who ship items after 30 days using the provided return label will be charged and responsible for the shipping and handling fees on the return. 

Orders under $150 that do not qualify for free returns will be charged $10 for a return label at your request. 

How to return item/s

1. Submit a request: submit request here
2. Receive RA
3. Pack up items
4. Receive your refund or replacement

Learn More About Returns

Order Processing

Orders take 24-48 hours to process on top of shipping times. Once your order is placed, you will receive an email from us. The email you receive depends on if you chose in store pick-up, delivery, whether the item is in stock or needs to be ordered from our suppliers. Here is what to expect:

Order acknowledgement Email

The order acknowledgement email will provide an order summary of the items on your order, order total, billing and shipping details.

Shipment notification

If you chose to have your order shipped to you, once your order is picked, processed, and packed, we will send you a shipment notification with estimated delivery times and tracking information.

Pick-up notification

If you chose to pick-up your order in store, you will receive an email letting your know your order is ready for pick-up. The email will contain the location you chose to pick-up at and guidelines and policies for pick-up. Please bring in your order confirmation email (printed or digital), photo ID, and credit card used to make your purchase at the time of pick-up.

Product Stock Status

Availability: Not stocked at retail store

Items that show availability as "Not stocked at retail store", are items that are not in-stock at The Bike Shop but are available from our distributors. We are happy to special order any items that are on our website that we do not have in-stock at The Bike Shop! 

You can find product availability status on the product page, below the size/colour selection:

Availability: Available

Items that The Bike Shop currently has in-stock will show as "Available". These items are in-stock in at least one of our 3 Calgary, Alberta locations and will be processed and shipped within 24-48 hours.

Pick up in Store

If you choose to pick up your items in store instead of shipping, you can view which store the item is available at by selecting "find a store near you"

After selecting "Find a store near you", you can view where the item is in-stock. You will see the location, inventory status, and how long it will take before you can pickup your item.